Listed below are the training courses most often requested. These courses are run at the client's premises (e.g. a training room) or at a training venue hired by the client. Bespoke (tailor-made) training courses can be created to fulfil specific business needs. Global and national e-learning and m-learning solutions are also available.

Training courses overview: Assertion Skills, Behavioural Safety, Coaching and Mentoring, Communication and Influence, Creative Thinking and Innovation, Effective Meetings and Business Writing, Focusing on Customer Service, Inspirational Leadership, Managing and Organising Your Day, Presentation Skills Essential, Presentation Skills Advanced, Recruitment and Selection.

 

Assertion Skills

This 1 day course is aimed at junior managers and staff and incorporates a range of psychological techniques, tips and strategies to effectively assert oneself and attain positive outcomes. The latest knowledge regarding the psychology of relationships will be shared, which may be applied to personal, social and work contexts.

After the initial theory encompassing passive, aggressive and assertive behaviour, delegates will learn how to use communication strategies and body language to increase assertiveness, and enjoy an extended 'learn by doing' session in order to effectively appropriate The Rules for Behaving Assertively.

 

Behavioural Safety

This 1 day course is aimed at junior to senior managers who are responsible for reducing accidents and injuries in the workplace / on site. The Corporate Manslaughter and Corporate Homicide Act 2007 and the Health and Safety (Offences) Act 2008 have increased awareness of the crucial need to improve workplace health, welfare and safety.

This course is aimed at the business / corporation that already has effective safety management systems in place, and has built a strong safety leadership and culture - and now wishes to focus on behavioural safety on site.

After the initial discussion on heath and safety, the focus of the course is on inspiring people and influencing behaviour to achieve heightened awareness of working safely and to ensure actual safe working on site - with particular focus on site staff, operators and sub-contractors.

 

Coaching and Mentoring

This 1 day course is aimed at middle to senior managers who currently lead, manage, guide, and inspire high-flyers, a work team, new graduates or junior employees (or will in the near future).

The course contents includes: coaching vs mentoring, leadership styles, reasons for learning, learning preferences, coaching styles, the coaching process, what is a mentor, who can be mentored, benefits of mentorship, roles of a mentor, qualities of a mentor, the mentoring session.

 

Communication and Influence

This 1 day course is aimed at middle to senior managers and shares very popular and leading-edge communication, psychology and life strategies that inspire personal, social and professional success. It will include techniques from neuro-linguistic programming (NLP), and aims to enhance and develop communication and relationship skills, as well as teach how to influence others to achieve mutual goals.

This is not a course full of boring facts; rather it focuses on creating a rapid personal and positive change within each delegate via a 'software upgrade', as well sharing pragmatic and influential body language techniques.

 

Creative Thinking and Innovation

This 1 day course is aimed at middle to senior managers and is based on right-brained or lateral thinking. You will be given the latest techniques in creative thinking and innovation, and the focus of the course will be on 'learn by doing'. There will be a range of exercises designed to get you thinking out of the box and viewing scenarios from a fresh and creative perspective.

This is probably one of the most interesting and fun courses you will attend, as we look at creative thinking and innovation case studies around the world, and then apply what we have learned to our own business.

Here is something to get you thinking:

You are driving your sports car and pass a bus stop where you see three people waiting. One is your best friend, one is the man or woman of your dreams, one is a sick old lady who needs to get to hospital. There is only room in your car for one passenger. What would you do?

 

Effective Meetings and Business Writing

This 1 day course is aimed at junior to middle managers and staff who wish to learn current standards of business writing used in corporate settings, and who wish to chair and/or participate in effective, outcome-oriented meetings.

The course contents includes: English language, punctuation, writing guidelines, document standards, emails, letters, reports, minutes, effective meetings, prior to the meeting, leading the meeting, attending the meeting, meeting role-play.

 

Focusing on Customer Service

This 1 day course is aimed at junior to middle managers and staff who currently work with external customers and clients. The course contents includes: why is customer service important, facts about customer service, vision of customer service, moments of truth, internal customers, handling complaints, continuous improvement,
empowerment, communication, body language, building rapport, telephone skills, writing to customers, service excellence.

 

Inspirational Leadership

This 2 day course is aimed at middle managers who have management experience and are currently leading a team (or will be in the near future).

The course contents includes: leadership approaches, key functions and role of the leader, tasks vs people, decision-making, leadership styles, achieving the task, team development, team rewards, diversity, synergy, trust, cultural awareness, developing the individual, changing behaviour, delegation and empowerment, understanding motivation, lifelong learning.

 

Managing and Organising Your Day

This 1 day course is aimed at junior managers and staff who wish to manage their own day more effectively, and are in a position of managing subordinates and/or need to get results through other people.

The course contents includes: what is management, management styles, power, commitment vs compliance, motivation, decision-making, planning, monkey business, delegation, time management, time-wasters, time-savers, stress management.

 

Presentation Skills - Essential

This 1 day course is aimed at junior to middle managers who wish to improve their presentation / public-speaking skills both personally and professionally. Each delegate will deliver three presentations during the day, as part of the 'learn by doing' experience.

The course contents includes: presenting You (delivery), dealing with nerves, cue cards, communication, body language, voice, power of the pause, eye contact; presenting the Topic (content), generating ideas, structure, spicing it up, putting it all together.

 

Presentation Skills - Advanced

This 2 day course is aimed at middle to senior managers and takes presenting / public-speaking skills to the next level. To ensure delegates meet the required standards, day one will be a repeat of the Essential Presentation Skills course. The latter will act as a refresher, and serve as preparation for day two. Each delegate will deliver 6 presentations over the two days. The final presentation will be delivered using your own laptop and Microsoft PowerPoint, Apple Keynote, or equivalent. A projector will be provided.

The course contents includes: Essential repeat, team presentations, developing audience rapport, researching your audience, reading your audience, maximising retention, engaging the mind, presenting with audio-visual, final guidelines.

 

Recruitment and Selection

This 2 day course is aimed at middle to senior managers who are currently in a position of actively recruiting new employees, or are about to engage in a recruitment project.

The course contents includes: discrimination, legal framework, job analysis, screening, assessment centres, psychometric tests, the interview, preparation and pitfalls, behavioural interviewing, opening the interview, conducting the interview, closing
the interview, role-play, making a decision.

 

For further information, or to discuss investing in your
own training courses, please contact me at:

Shaw Training

27 Portland Square
Bristol, BS2 8SA
United Kingdom

(+44) 07800939971